Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. However, all sales are final, and we do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect size or fit, personal preference, or simply no longer wanting the item.

Please carefully review the product description, size information, specifications, and other product details before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or significantly different from the product you ordered, please contact us as soon as possible at support@apparelgap.com.

To help us evaluate the issue, please provide your order number along with clear photographs or videos showing the defect, damage, or incorrect item. We may request additional information if necessary.

If we confirm that the product is defective, damaged, or incorrect, we will issue a full refund for the affected item to your original payment method. You will not be required to return the item unless we specifically request it.

Non-Refundable Purchases

Except in cases where an item is confirmed to be defective, damaged, or incorrectly supplied, purchases are non-refundable and non-returnable.

We do not provide refunds or exchanges for:

  • Change of mind
  • Incorrect size or fit
  • Personal preference
  • Failure to review product measurements or specifications before ordering
  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Sale or promotional items
  • Gift cards

Refunds for Defective or Incorrect Products

Once we have reviewed your claim and confirmed that the product qualifies for a refund, we will process a 100% refund for the affected product to your original payment method.

The EU “14 day cooling off period.

Please allow up to 14 business days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If you have not received your approved refund after 15 business days, please contact us at support@apparelgap.com.

Contact Us

If you have received a defective, damaged, or incorrect product, please contact us at:

Email: support@apparelgap.com

Please include your order number and supporting photographs or videos so that we can review your claim and assist you as quickly as possible.

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